CLIENT SERVICES
A professional client experience every time.
‘Office’ may mean a place—a building, a set of rooms, a collection of furniture and equipment. Or, to others, ‘office’ may more accurately refer to the skilled, knowledgeable and efficient team of people a business relies on to keep things moving and client needs met.
Capitol Center Offices provides that second kind of office to independent professionals, start-ups, and established businesses anywhere in the country. No matter where ‘home office’ is—or isn’t—our experienced staff are on hand to act as the skilled hands and friendly faces they rely on to support their business and assist their clients in the Charleston area.
how can we help?
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Making copies, drafting, revisions, scanning and renaming, organizing and indexing, electronically filing, printing, faxing—there’s a long list of behind-the-scenes tasks that make up the internal administrative processes of an office.
Our staff possess a valuable understanding of not only how these processes function, but why they’re essential to the success of a business. Like an assembly line, the reliability of the end product is determined by how consistently and accurately each step is executed.
Businesses and professionals who engage our staff to carry out administrative tasks are handed an end-product they can rely on. We adhere to standing instructions with each business and utilize provided forms, letterhead and documents to timely and efficiently assist with drafting, revising, transcription, document management, and other tasks vital to operations.
This pairing is built to improve over time. As our staff gain a better understanding of your processes and preferences, the execution of familiar tasks is gradually streamlined. Our goal is to reduce what once required complex instructions to two simple words: “please handle.”
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In our technological age, no business is restricted to servicing clients only within the surrounding area. Especially true today, businesses and professionals can function entirely remote and still provide services to clients wherever they are.
There are still occasions, however, when there’s no substitute for in-person help. Capitol Center Offices provides dependable client-facing services to financial institutions, healthcare consultants, insurance companies, retirement planners, law firms and others with a high standard of professionalism and confidentiality every day.
Our staff accept hand deliveries, prepare documents for pickup, and meet with the clients on behalf of the businesses who partner with Capitol Center Offices to assist with reviewing and understanding paperwork, completing and signing forms, notarizing legal and financial instruments, and securely transmitting completed paperwork and provided records, statements and documents accordingly.
For those who do not have the means otherwise, we assist clients of partnered businesses with printing and copying their records or use of a computer.
With the proper forms in place, our staff can accept client payments, make local deposits and provide invoices and receipts to clients who visit our office on behalf of a business.
Capitol Center Office’s goal is to ensure the client experience—from the moment they arrive until the purpose of their visit is met—is professional, courteous, and efficient.
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Capitol Center Offices and members of staff appreciate the importance of maintaining the privacy of sensitive information which passes through our office in the course of providing client services.
We partner with a professional document destruction firm to destroy materials provided to us after transmittal to the appropriate business.
Capitol Center Offices completes standard Confidentiality Agreements when necessary to preserve the protected nature of the personal, financial, tax, legal and medical records provided by clients of the businesses and professionals who engage our services.